Are the Products on Ilera Ni Oro Original?

Yes. We are committed to offering our customers only 100% genuine and original products.

Do You Ship Internationally?

Yes! We currently ship to all major parts of the world, except countries with major crisis.

Do I Need an Account to Shop on Ilera Ni Oro?

No, you don’t need an existing account to shop with us. Simply click on your desired product and proceed to checkout. Optionally, you can create an account to make sure all your orders are saved for future references. It takes less than one minute to register.


What Payment Methods Are Accepted?

We currently support major credit and debit cards like MasterCard, Visa and PayPal.

Is My Payment Information Safe?

We guarantee that your personal information is protected. Ilera Ni Oro does not  store your info on our server. Everything is encrypted and processed through PayStack & PayPal. Moreover, SSL is used for checkout process to keep your billing info safe. Your credit card info can’t be accessed by anyone, not even us!

Orders & Returns

How Do I Place an Order?

Shopping on Ilera Ni Oro is quite easy!

Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Buy Now’ to add this product to your cart
  • Click on ‘Cart’ in the top right corner
  • Register an account or Login into your existing account using your email and password.
  • Enter your shipping information; ensure your address is complete and accurate.
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details.

Please note that this confirmation is a mandatory step before we ship your order.

If you are unsure whether your order has been confirmed or not, please contact us a few hours after you’ve placed your order.

Can I Cancel Or Change My Order?

Yes. You can cancel or change your order before your order is shipped directly from your account dashboard. Or you can reach out to our customer service department for assistance.

How Do I Track My Order?

You can track your order through one of our third party couriers such as DHL, FedEx or Shipito.

How Can I Return a Product?

Since this usually require additional steps such as sending it back. You can only cancel your order or return your product by ​reaching out to our Customer Service.

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