Delivery

How much are the delivery charges?

In the quest to make online shopping for our customers, Ilera Ni Oro delivers to customers without any additional fee.

What is the estimated delivery time?

The estimated time of delivery is 10 – 15 days if your location is outside Germany but It may differ from one item to another. Germany residents will have their products delivered with 2-4 days.

For all areas serviced by reputed couriers, the delivery time will be 2 – 4 business days. Business days exclude public holidays and Weekends.

With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

How will the delivery be done?

We process all deliveries through reputed couriers – DHL, First Flight, FedEx. If there is no courier service available in your area/postcode, we will ship your items via DHL.

What about warranty and hidden costs (sales tax, etc.)?

We only sell highest-quality products on Ilera Ni Oro. There is a warranty of 7 days for these items. Please contact us and we will resolve the issue for you.

If you encounter problems at a much later date (after the first 7 days), we may not be in a position to help you.

Does Ilera Ni Oro deliver internationally?

Ilera Ni Oro deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world.

We will notify you through our website, whenever we stop international shipments.

Returns

Do you accept product returns?

Yes, we accept product returns with good and legitimate reasons for the return of the product.

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